FAQ
HOW TO SHOP
Q: How to make purchase?
You can purchase directly by visiting:
ELIMA | Jl. Kerinci I No.1, Gunung, Kebayoran Baru, Jakarta Selatan, Jakarta 12120. Opening hours: Tuesday - Saturday, 11:00 - 18:00 WIB
We are also available at:
Galeries Lafayette, The Pacific Place Jakarta | Jl. Jend. Sudirman kav 52-53, Senayan, Kec. Kby. Baru, Jakarta Selatan, Jakarta 12190. Open Everyday 10:00 - 22:00 WIB
Q: Can I place my order manually via WhatsApp?
A: Yes, you can always contact our Customer Service by WhatsApp number: (+62) 815 9905 555 or via our e-mail: support@elimadiary.com. Our operational hours is on Tuesday - Saturday, 11:00 - 18:00 WIB.
Q: Do you ship worldwide?
A: Yes, we do ship worldwide. Please order via Customer Service by e-mail: support@elimadiary.com or via our WhatsApp number: +62 815 9905 555 as we need to calculate the shipping rate manually.
PRODUCT INFORMATION
Q: How do I find my size?
A. On each product page, you’ll find a size chart within the product description to help guide you. For the most accurate fit, feel free to reach out to our Customer Service team. Simply send your body measurements via WhatsApp at (+62) 815 9905 555, and we’ll assist you with finding the perfect size.
Q: How is the handle and care for the shirt?
A: Our clothes are very easy to be taken care of. You don’t need to send them to the dry cleaner. The best way is to hand-wash the clothes and iron it on low-temperature. Please wash separately from colored fabrics to avoid color transfer.
Q: Where do you manufacture the products?
A: We can proudly say that all the products are manufactured locally. We assure the best quality and craftmanship before shipping it to you.
Q: I want to buy dark or other color clothes. Are they colorfast?
A: We try our best to make our items from fabric that hold color better. But just to be safe, please separate dark or bold color items from light or white ones to avoid color transfer. Especially for first time washing. Preferably, use a small amount of detergent as excessive amounts can encourage dye bleeding. Please also beware to pair our dark or bold color items with light or white color bags. Make sure your bag is well-coated to prevent unwanted color transfer.